Privacy Policy

1. Introduction

MaxLife MD, LLC ("MaxLife MD," "we," "our," or "us") operates the website located at maxlifemdpeptides.com and provides telehealth-facilitated, doctor-prescribed peptide therapy services. We are committed to protecting the privacy and security of all personal and health-related information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, complete a consultation intake form, communicate with our clinical team, or receive physician-prescribed products through our affiliated licensed pharmacies. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our services.

2. Information We Collect

We collect information in the following categories:

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, mailing address.
• Account & Consultation Information: Date of birth, biological sex, health history, current medications, allergies, and other medical intake data provided during your physician consultation.
• Payment Information: Billing address and payment card details processed through our secure payment processor (Authorize.net). We do not store full card numbers on our servers.
• Communications: Messages, emails, or inquiries you send to our team.

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, links clicked, and referring URLs.
• Device & Technical Data: IP address, browser type, operating system, and device identifiers.
• Cookies & Tracking Technologies: We use cookies and similar technologies to improve site functionality, remember preferences, and analyze traffic. You may control cookies through your browser settings.

2.3 Protected Health Information (PHI)

Information you provide during the physician consultation process — including health history, symptoms, and treatment preferences — may constitute Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). This information is handled in accordance with our HIPAA Notice of Privacy Practices.

3. How We Use Your Information

We use the information we collect to:

• Facilitate physician consultations and determine clinical appropriateness for prescribed peptide therapy.
• Process and fulfill orders through our affiliated licensed compounding pharmacies.
• Communicate with you regarding your consultation, prescription status, shipping, and follow-up care.
• Process payments securely through our payment processor.
• Send educational content, program updates, or promotional communications (you may opt out at any time).
• Comply with applicable federal and state laws, including telehealth regulations and pharmacy licensing requirements.
• Improve our website, services, and patient experience through analytics.
• Detect and prevent fraud, unauthorized access, or misuse of our platform.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Affiliated Physicians: Licensed physicians who conduct your consultation and issue prescriptions.
• Licensed Compounding Pharmacies: U.S.-licensed pharmacies that compound and dispense your prescribed peptides.
• Service Providers: Third-party vendors who assist with payment processing, CRM, telehealth platform infrastructure, shipping, and analytics — all bound by confidentiality agreements.
• Legal Compliance: When required by law, court order, or government authority, or to protect the rights, safety, or property of MaxLife MD or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations (including medical record retention requirements), resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable state and federal requirements, typically a minimum of seven (7) years.

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission (SSL/TLS), access controls, and secure hosting environments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your state of residence, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time via the unsubscribe link in any email or by contacting us directly.
• Data Portability: Request your data in a portable format where technically feasible.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., page views, session duration).
• Marketing Cookies: Used to deliver relevant content and track campaign effectiveness.

You may disable cookies in your browser settings. Note that disabling certain cookies may affect site functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Children's Privacy

Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from a minor, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: